Día: 20 diciembre, 2014

Maximizers or satisfactors, ¿Which profile do you prefer in your contact center?


The psychologist Barry Schwartz, who has written the book “The Paradox of Choice”,  divides the world into two categories of people, those seeking to maximize when faced with many choices, or get as much as possible the option to choose; While the other category…

HGS Recognized for ‘Best Large Contact Centre


Hinduja Global Solutions Limited (HGS)  added to its awards tally for 2014 a silver for ‘Best Large Contact Center’ at the recently concluded global finals of the Contact Center World Awards. A repeat performer at the prestigious awards program, HGS was the winner of…

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