Thailand’s Krungsri leverages on Avaya technology to manage higher call volumes


Krungsri, one of the fastest-growing financial institutions in Thailand, has implemented Avaya best-in-class business communications systems with advanced Interactive Voice Response (IVR) technology in its contact centre to transform its customer experience. With digital banking channels growing at an exponential rate, connecting with the always-on, always-connected, mobile-first younger generation is essential for growth and business continuity for any financial institution. According to a global research report commissioned by BT and Avaya in 2015, 82% of consumers today say it should be easy to contact organizations by all channels. Read  more



Introduce tus datos o haz clic en un icono para iniciar sesión:

Logo de

Estás comentando usando tu cuenta de Cerrar sesión / Cambiar )

Imagen de Twitter

Estás comentando usando tu cuenta de Twitter. Cerrar sesión / Cambiar )

Foto de Facebook

Estás comentando usando tu cuenta de Facebook. Cerrar sesión / Cambiar )

Google+ photo

Estás comentando usando tu cuenta de Google+. Cerrar sesión / Cambiar )

Conectando a %s

A %d blogueros les gusta esto: