Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud
inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and workforce optimization tools, today announced the significant expansion of services by an existing business process outsourcer (BPO) customer.
Already equipped with inContact’s inbound contact center solutions, this global BPO is adding 2400 Workforce Management licenses in the cloud to improve contact center operations and increase efficiency. Through inContact’s leading reseller partner, this award-winning BPO has moved more than 4400 agents from inflexible on-premises software to the inContact cloud. Read more