Frost & Sullivan applauds Interactive Intelligence for Incorporating Omnichannel Capabilities
Based on its recent analysis of the hosted and cloud contact center industry, Frost & Sullivan recognizes Interactive Intelligence with the 2016 Brazilian Frost & Sullivan Award for Visionary Innovation Leadership. Interactive Intelligence has been a top competitor in the Brazilian cloud contact center market ever since it established a footprint in Latin America in 2011.
Its winning combination of an experienced team, state-of-the-art technology, and focus on providing high customer value, building long-term relationships, and benchmark-setting innovation earned Interactive the largest share in the Brazilian market in 2015. Read more