eCommerce Retailer Migrates 1,000 Contact Center Agents to the in Contact Customer Interaction Cloud
SALT LAKE CITY, Sept., 2016 — inContact, Inc. the leading provider of cloud contact center software and workforce optimization tools, today announced a growing eCommerce retailer is migrating 1,000 contact center agents to the inContact Customer Interaction Cloud.
The company is comprised of 15 different brands which heightens the need to consolidate several disparate systems and explore alternative ways to reduce costs. The transition to inContact allows the company to meet their fluctuating seasonal needs with scalable cloud solutions and broaden their operational visibility through effective reporting. Read more