Cloud-Based Contact Center Market Worth 15.67 Billion USD by 2021
According to a new market research report “Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region – Global Forecast to 2021″, published by MarketsandMarkets, the market size is expected to grow from USD 5.43 Billion in 2016 to USD 15.67 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6% during the forecast period.
Browse 74 market data Tables and 57 Figures spread through 165 Pages and in-depth TOC on “Cloud-Based Contact Center Market” Early buyers will receive 10% customization on this report. The major drivers of this market include the need for disaster recovery, faster deployment and flexibility of cloud solutions, and the need for compliance management. Read more