Publicado en CCN

Atento Announces Open Market Purchase of Ordinary shares by Board Member

atentomxAtento S.A. (NYSE: ATTO) today announced that in recent days Board member David Garner purchased a total of 150,542 of the Company’s ordinary shares in the open market at an average price of $8.2462 per share using his own personal funds.  Mr. Garner joined Atento’s Board in August, 2016 and is a member of the Company’s audit committee.  Read more


Publicado en CCN

Qualfon and Haven for Hope Partnership Expands with Employee Volunteerism Programs that Serve those Experiencing Homelessness

qualfoneQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its partnership with Haven for Hope is expanding with multiple employee volunteerism programs…

that provide fun activities for Haven for Hope residents and members in San Antonio, Texas. Qualfon’s employee-run fun clubs are spearheading the efforts, coordinating birthday parties for children and offering crafty entertainment for both adults and children. Haven for Hope is a 22-acre campus of hope and new beginnings providing transformational services to help people address the root cause of homelessness.  Read more

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Frost & Sullivan Lauds Teleperformance for Its Continuing Dominance in the Latin American Nearshoring Services Market

teleperfor33Based on its recent analysis of the contact center outsourcing nearshoring services market, Frost & Sullivan recognizes Teleperformance with 2016 Latin American Market Leadership Award for excellence in capturing the highest market share in the industry. Leveraging organic growth, selective acquisitions, a diversified portfolio, and customer proximity, Teleperformance has consolidated its footprint in Latin America.

«The regional opportunities for outsourcing companies to capture a large segment of the US bilingual market are unprecedented, and Teleperformance is strongly positioned in Latin America to take optimal advantage of nearshoring needs,» said Frost & Sullivan Research Analyst Juan GonzalezRead more

Publicado en CCN

Maximizadores o Satisfactores ¿Qué perfil tiene o quiere en su Contact Center?

callcenter59El psicólogo Barry Schwartz, quien ha escrito el libro The Paradox of Choice, el cual aborda el tema sobre las consecuencias que se tienen el vivir en una cultura occidental, donde se asume que “entre más opciones tengamos, es mejor. Cuando en realidad, más opciones para elegir, es una maldición para nuestro bienestar”

Con base a lo anterior, Schwartz divide al mundo en dos categorías de personas, aquellas que al enfrentarse ante muchas opciones buscan maximizar, u obtener lo más posible de la opción a elegir; mientras que la otra categoría se refiere a las personas que de igual forma ante muchas opciones, buscan satisfacer, o lo que es lo mismo, aceptar la primera opción que consideren cubre las necesidades.  Leer más