Mergers, Acquisitions and Infrastructure Optimization will Bolster Cloud Contact Centers in Latin America


cloud-contact-center_640x360Currency devaluations and stretched information technology (IT) budgets have led Latin American companies to respond by prioritizing cost containment and measures to improve productivity and operational efficiencies  Meanwhile, key contact center companies in the market have made their move towards increasing their portfolio and adding cloud contact center solutions.

“On-premise system suppliers will strive to introduce cloud and hybrid-based options to keep pace in an increasingly competitive market,” said Customer Contact Senior Industry Analyst Maiara MunhozRead more

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