Jabra offers market first Cisco Finesse contact center headset integration


jabraAudio and communications technology specialist Jabra is an initial contact center headset supplier integrating its professional audio portfolio with the Cisco Finesse platform. Jabra now offers customizable control box functions through the new Jabra Contact Center Agent App for systems running on the Cisco Finesse servers*.

The new Jabra Contact Center App uniquely improves call center agents’ work efficiency by allowing agents to control frequently used call features directly from their Jabra headset control box. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with the customer service organization. Its user-centric design improves both customer experience and customer care representative satisfaction.  Read more

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