The resumption of a rollout of regional call centers later this year is expected to open the “flood gates” to reports of suspected child abuse and lead to a spike in social workers’ caseloads, the head of the Department of Social Services warned legislators Thursday. Regional hubs will open for 19 smaller counties in July, and the rollout should be completed by November, with Charleston and Greenville counties being added last, Director Susan Alford told a Senate panel.
“That’s a good thing” because more calls will get through and more children could escape abuse, said Sen. Katrina Shealy, R-Lexington. She was frustrated two years ago when Alford put the rollout on hold. “People aren’t going to stay on the phone for 40 minutes,” Shealy said, adding that a phone call may represent someone’s only chance to sneak away and report abuse. Read more
Somos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. La primera publicación en recibir un Premio internacional por su labor, World Quality Commitment Management 2016, otorgado por el grupo BID en París, 2016.