HCL Technologies (HCL), has been recognized as a Leader by Everest Group in its recently published report, “Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016”.
According to the report, HCL has witnessed best-in-class revenue growth in retail banking BPO, supported by its strong capability in regulatory and risk management support services. It also highlights HCL’s balanced shoring mix with a strong presence in both onshore and offshore delivery locations.
For this study, Everest Group evaluated 19 retail banking BPO service providers and classified them into three categories of Leaders, Major Contenders, and Aspirants. Leaders demonstrated all–round excellence in terms of both market success and delivery capability. Read more
Somos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. La primera publicación en recibir un Premio internacional por su labor, World Quality Commitment Management 2016, otorgado por el grupo BID en París, 2016.