Día: 22 febrero, 2017

GNG Contact Call Centers Certified by J.D. Power


Georgia Natural Gas (GNG) has been recognized for contact center operations customer satisfaction excellence in the live phone channel under the J.D. Power Certified Contact Center Program.SM   The Certified Contact Center Program distinction acknowledges a strong commitment by GNG’ contact center operations to provide…

Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality


Kustomer, the new leader in CRM for support teams today announced a global partnership and integration with Talkdesk, a leading contact center software provider. Companies can now seamlessly utilize the powerful, award-winning cloud-based call-center capabilities of Talkdesk to seamlessly integrate call activity from support…

XMPie, distinguida por Gartner por Software para el Manejo de la Comunicación con Clientes


XMPie, una empresa de Xerox, ha sido ubicada por Gartner, Inc. en el Cuadrante de los Líderes del Cuadrante Mágico 2017 para Software para el Manejo de la Comunicación con Clientes (Customer Communication Management, CCM). En el informe, quince vendors de CCM fueron evaluados…

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