GNG Contact Call Centers Certified by J.D. Power

Georgia Natural Gas (GNG) has been recognized for contact center operations customer satisfaction excellence in the live phone channel under the J.D. Power Certified Contact Center Program.SM   The Certified Contact Center Program distinction acknowledges a strong commitment by GNG’ contact center operations to provide “An Outstanding Customer Service Experience.”

The Certified Contact Center Program, which was launched by J.D. Power in 2004 as the Certified Call Center Program, evaluates overall customer satisfaction with live phone interactions and helps organizations in various industries increase their efficiency and effectiveness by establishing and continually updating leading practices for handling service calls. The program certifies a call center’s operations in three areas: live phone channel, IVR self-service channel and Web self-service channel.   Read more

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