“Guatemala is becoming the best nearshore destination of Central America and the caribbean for the BPO industry”
Today in Guatemala there is 60,000 agents in the BPO industry, presence of big national and international companies, services exported to the United States, Canada, Mexico, the caribbean and Spain.
Its industry is highly organized and along with the local government the goal is to generate over 100,000 employments within the industry by 2020 this based on a strategic plan to develop Human Resources, Infrastructure and promotion.
We spoke to Jorge Alvarado SVP of Bluemind Outsourcing located in San Pedro la Laguna. A multilingual contact center and BPO that offers multiple services to local and international clients with a strong compromise to provide and extraordinary service