Workforce Opportunity Services (WOS), the leading non-profit organization geared towards aligning individuals from underserved groups with career opportunities, is aiding corporations in recruiting high-performing contact center agents.
While contact centers are an invaluable asset for corporations, they can face numerous obstacles that hinder their overall effectiveness. Setbacks include the lack of substantial training for agents, ineffective management, and high attrition rates that range between 30 and 45 percent. For these reasons, it’s imperative for companies to implement programs that leverage contact centers for business success. – Read More –