Publicado en CCN

WOS Helps Companies Leverage Contact Centers For Business Success


Workforce Opportunity Services (WOS), the leading non-profit organization geared towards aligning individuals from underserved groups with career opportunities, is aiding corporations in recruiting high-performing contact center agents.

While contact centers are an invaluable asset for corporations, they can face numerous obstacles that hinder their overall effectiveness. Setbacks include the lack of substantial training for agents, ineffective management, and high attrition rates that range between 30 and 45 percent. For these reasons, it’s imperative for companies to implement programs that leverage contact centers for business success.   – Read More

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Hola! Mundoccnews somos todos los integrantes que formamos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. Trabajamos desde hace 10 años en esto que nos apasiona, y tuvimos la suerte de recibir el Premio internacional por nuestra labor, World Quality Commitment Management, otorgado por el grupo BID en París, 2016. Le damos la Bienvenida al Blog de Callcenternews y CCN Créditos y Cobranzas