Frost & Sullivan Recognizes Atento with the Contact Center Outsourcing Services Market Leadership Award in Mexico
Atento S.A. (NYSE ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has been recognized by Frost & Sullivan with the Award for Market Leadership in the Contact Center Outsourcing Services in Mexico.
According to Frost & Sullivan, Atento Mexico “Excels in providing an end-to-end digital services platform that delivers outstanding customer experiences while driving customer operations at digital speed. Whereas a cornerstone of Atento’s success is its strategic commitment to people, its transformational growth strategy and its performance management model which have proven unique in Mexico”.
The consultancy firm also recognizes the strength of the Atento brand, and the company’s ability to work in direct collaboration with businesses to develop solutions that combine a multichannel platform, leading-edge technology, analytical capacities, and vertical specialization by industry to offer the best customer experience on the market.