Etihad group opens Belgrade call centre for partner airlines


Etihad Aviation Group, the parent of the airline, has opened a customer service centre in Belgrade for its network of carriers. Its Etihad Airways Partners Shared Services unit will initially employ 200 Serbian nationals to handle reservation and ticketing services, including sales and loyalty programme account servicing, a statement from Etihad Aviation Group said.

James Hogan, the group’s president and chief executive, said the centre “will provide a wealth of efficiencies for each airline and allow them to compete effectively in an increasingly complex and competitive global marketplace”.

Etihad’s partner airlines include Air Serbia, Alitalia, airberlin and European carrier Etihad Regional. The group has been using its scale to find efficiencies, such as managing the airlines’ frequent-flyer programmes through a single company.

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