Día: 10 abril, 2017

Delivering an Omnichannel Customer Experience is Pertinent to Revenue Growth in the Contact Center Market

The rising relevance of the cloud in the current business environment is prompting contact center solution providers (CCSPs) to shift from a premise-based legacy infrastructure to hosted/cloud contact centers. Global, as well as mid-sized CCSPs such as Avaya, Genesys, Verint, NICE, Cisco, Unify, Interactive…

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