Archivos mensuales: abril 2017

CAME RSE: Entrevista a Santiago Dos Santos, egresado del Programa de Telemarketing

Estuvimos en CAME dialogando con Santiago Dos Santos, egresado del primer Programa para Telemarketers con salida laboral que se realizó en el mes de octubre, una iniciativa de CAME RSE y CallCenterNews.

Santiago trabaja desde el mes de noviembre en Indicom, uno de los contact centers que forman parte del Programa y en este video nos cuenta su experiencia.   Ver el video

CTIntegrations Announces CT Suite™ R3 for the Contact Center

CTIntegrations LLC, a leading software development and system integration company focused on the contact center, is pleased to introduce the latest major release of its innovative CT Suite™ software platform. CT Suite Release 3 is a web client solution that provides contact center agents with a single pane of glass across all channels, including a new collaboration channel and enhancements to reporting and search functionalities.

“At CTIntegrations, we continuously evolve our product to meet changing contact center needs, helping businesses deliver an exceptional service experience while optimizing their technology investments,” said Ronny Flaatten, CTO of CTIntegrations. “With our new release of CT Suite, we’ve made it easier than ever for agents to provide informed, consistent, and highly satisfying levels of customer service via a truly omnichannel and collaborative interface.”   Read more

Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market

The emergence of enhanced customer experience (CX), replacement of legacy systems, upgrade of existing solution portfolios, and increasing focus on the optimization of contact center operations are factors driving growth in the Asia-Pacific contact center application market.

To gain a competitive advantage and market share, contact center solution vendors should actively roll out and push their cloud contact center services in alliance with global and regional telecommunication companies.

“Avaya, Genesys, Verint Systems, NICE Systems, and Cisco strategically offer omnichannel customer experience (CX) to attract business across end-user segments,” said Frost & Sullivan Digital Transformation Industry Analyst Shuishan Lu. “A richer CX is a significant differentiator. For future revenues, vendors should look toward harnessing the increased integration of Web real-time communications, video, and artificial intelligence with contact center systems and infrastructure.”   Read more