DAT, which operates the largest on-demand freight exchange for spot truckload freight, is one of four finalists in the Best Small Contact Center category, for centers with 75 or fewer customer service agents. Winners will be announced May 23 at the annual ICMI Contact Center Conference in Orlando, Fla.
The International Customer Management Institute (ICMI) is the leading provider of resources for customer management professionals and has organized the awards program for the past 12 years.
DAT’s contact center provides phone, email, and live chat support to a wide range of customers in the trucking and transportation industry, including carriers, owner-operators, freight brokers, third-party logistics companies, and shippers. The contact center answers more than 25,000 calls, emails and chats per month. Read more