GSA rethinking how agencies buy contact center services, tech

General Services Administration officials said they could soon have a new follow-on contract to provide contact center services and technology to federal agencies. In an April 18 blog post, GSA officials said the new contract vehicle would replace the current US Contact indefinite-delivery, indefinite-quantity contract, which is set to expire in March 2018.

The US Contact contract vehicle provides agencies with contact center services for issues like citizen inquiry response through phone, email and automated communication.

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