For the second straight year, Associated Bank’s contact center operations have been recognized for customer service excellence in its live phone channel by the J.D. Power Certified Contact Center Program.SM
As part of its rigorous evaluation, J.D. Power conducted a detailed operational evaluation that included recruiting, training, management and quality assurance capabilities. The process also included a random survey of Associated Bank customers who recently called its contact centers in Green Bay, Wis., and Stevens Point, Wis. Associated Bank ranked in the top 20 percent of all benchmarks.