Día: 30 mayo, 2017

#Tendencias ¿Por qué los centros de llamadas están adoptando PaaS Services?


Por Elsa Basile – Recuerdo en el 2010 cuando escribía que en 2017 (o sea en este año) según Gartner el 75% de las soluciones para contact centers serían (SAAS) software as a service, sonaba algo lejano y utópico. Sin embargo, es lo que…

Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide


Atento S.A., has been named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide1.  Gartner’s opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. Focused strategy, commitment to customer experience…

Into the Cloud: Why Call Centers Are Adopting PaaS Services


The research firm Gartner, Inc. recently stated that by the year 2020, corporations not cloud computing would be as rare as those not using the internet today. Hybrid applications, where the cloud is part of a company’s overall IT profile, will become the norm….

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