Into the Cloud: Why Call Centers Are Adopting PaaS Services

The research firm Gartner, Inc. recently stated that by the year 2020, corporations not cloud computing would be as rare as those not using the internet today. Hybrid applications, where the cloud is part of a company’s overall IT profile, will become the norm. Likewise, ContactCenterHQ reports that contact centers using the cloud are fast becoming ubiquitous.

Their survey revealed 52 percent of respondents had moved their center to a cloud solution. The word ‘cloud’, however, is rather broad. Let’s take a closer look at the different cloud solutions available today.

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