Call Center City

In the City of Mauldin, a striking feature of the economy has emerged over the past 17 years. Near the intersection of Interstate 385 and Butler Road, at least nine companies — most of them big corporations with recognized brand names — have opened or announced call centers or similar kinds of back-office operations such as loan-processing centers that primarily involve rote or routine tasks.

The cluster of facilities where more than 3,000 people work, or will soon work, began in 2000, when Ford Credit announced a loan-processing center in the Brookfield office park. The next year, Verizon Wireless launched call center operations in the same office park. In 2002, Charter Communications began call center work in an office building along I-385, not far from the intersection with Butler Road. Seven years later, Samsung Electronics America announced a call center within eyesight of the Charter offices…

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