MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain


Atento S.A. has partnered with MediaMarkt, a leading consumer electronics distribution company, to strengthen its customer relationship strategy and enhance the quality and efficiency of its service in Spain.

Atento will manage MediaMarkt’s customer relationship service in Spain with a team of highly qualified professionals who will support the company’s e-commerce platform and manage customer service for the Digital Store, a new digital and multichannel store concept in which technology and experience are paramount.  Atento will manage the telephone and digital channels (e-mails and chat), and will provide assistance to users during their shopping experience on the MediaMarkt website.

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