Bangalore: Ameyo, a contact center technology provider has announced its integration with Zendesk. Utilizing the Zendesk API, the integration combines Ameyo’s call management features with Zendesk’s flexible customer support software to deliver consistent omnichannel customer experience. Through the API integration, agents can now use the Zendesk interface to complete tasks without toggling between multiple applications for voice support.
“An integrated omnichannel customer experience is critical for today’s Enterprises. With Zendesk’s contact center integration, Ameyo has brought enterprise grade contact center and quality monitoring capabilities to Zendesk customers in India. This would help establish a 360 degree customer view and, therefore, enhance accountability between the front office contact center and back office contact center,” said Sachin Bhatia, Co-Founder & Executive VP – Ameyo.