Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is opening the Americas Innovation Lab, a new solution development center in São Paulo, Brazil.
The Americas Innovation Lab main goal is to develop and bring to market local digital transformation knowledge and capabilities, and to accelerate innovative processes and solutions for introduction in the regional and global market.
“The rules of customer engagement are changing fast. Altitude, together with leading companies and organizations across Latin America, is developing solutions that leverage digital transformation and social and economic change, to innovate in the acquisition and retention of customers” states Alfredo Redondo, Altitude CEO. “The Americas Innovation Lab will accelerate the productization and worldwide adoption of solutions and technologies first developed in the region”.
Somos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. La primera publicación en recibir un Premio internacional por su labor, World Quality Commitment Management 2016, otorgado por el grupo BID en París, 2016.