Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses
Vonage, a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s industry-leading contact center technology, delivers an unparalleled customer engagement platform for businesses.
Vonage’s Advanced Contact Center, powered by inContact, utilizes Vonage’s robust cloud communications platform and inContact Customer Interaction Cloud to provide seamless integration for a unified customer experience. The combined capabilities create inherent cost saving opportunities, as well as a one-stop shop for enterprises with a centralized or dispersed contact center team.