IDology, a leader in multi-layered identity verification and fraud prevention, today announced ExpectID® Call Verification, a new addition to its fully integrated platform, designed to protect contact centers against growing fraud threats. ExpectID® Call Verification increases contact center productivity and reduces call wait times by leveraging real-time mobile carrier data to verify inbound call traffic into a contact center.
Contact Center Fraud on the Rise
Adoption of EMV cards among consumers and the availability of personal information via social media and data breaches have made contact centers a prime target for fraud, which is poised to increase in coming years. According to research firm Aite Group, by 2020 U.S. account takeovers losses enabled by contact centers will reach $775 million, a 97 percent increase since 2015.