Moving its call centers offshore is hurting AT&T

In the last six years, AT&T has cut more than 12,000 jobs and sent them offshore. It is a leader in the pack of corporations that continue to offshore lower- and middle-income American jobs, even at a time when Americans are paying close attention to who creates and maintains U.S jobs. By choosing to shutter more than 30 call centers in the U.S., AT&T has pulled hundreds of jobs from small rural communities and urban centers.

What is the logic of AT&T’s business strategy? How much does AT&T gain by closing call centers in Mississippi, a poor southern state where labor costs are already low and moving them to Mexico and the Philippines?

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