Teleperformance specializes in delivering superior omnichannel customer experience designed around people interactions. The company’s commitment to customer value is exemplified by its technology expertise, process excellence, global footprint, and capability to customize for local markets.
Mr.Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice – Asia Pacific at Frost & Sullivan said that whilst the company focuses on core customer service delivery, it continues to expand its scale and strengthen solutions portfolio.
“With the most extensive geographic footprint in the industry, Teleperformance continues to dominate the market while offering diversified experience across vast range of verticals. Its strategic vision, commitment to the client successes and focus on innovation, allow the company to differentiate itself in the Asia Pacific region and achieve exemplary growth. Much of its success was based on its strong capabilities in deploying best-in- class tools and offerings in local languages and deep understanding of the Asia-Pacific market and specific customer needs in those markets.”