RTA Call Centre receives one million calls in first half of 2017


The Roads and Transport Authority (RTA) in Dubai revealed that its Call Center (8009090) had received 1,184,100 calls during the first half of 2017 at a response rate of 11 seconds per call, which compares well with the planned response period of 20 seconds per call. It is noteworthy that the Center handled 1,084,635 calls during the same period last year.

Ahmed Mahboub, Executive Director of Customers Service, RTA Corporate Administrative Support Services Sector, said, “Receiving more than one million calls during the first half of 2017 reflects the growing number of people opting to communicate with the award-winning Center. It is recalled that RTA Call Center has won the Best Customers Call Center in the last edition of the Hamdan bin Mohammed Programme for Smart Government Award.

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