The number of mid- to high-complex business process outsourcing (BPO) jobs in the Philippines is forecasted grow to 73 percent by 2022, from the current 53 percent, as artificial intelligence (AI) is set to take over simple tasks. According to the Contact Centre Association of the Philippines (CCAP), the number of BPO jobs in the country is expected to reach 1.18 million by 2022, from 751,000 direct employment in 2016.
“Fortunately, our market globally is growing. And fortunately, the share of the Philippines in the global market will continue to grow. So there’s enough growth for us. We are not also going to decline in terms of industry size. We’re going to keep growing. The contact centre sector, over the next six years, is forecasted to add 70,000 jobs a year,” explained CCAP Chairman Benedict Hernandez in a report by Philippine News Agency (PNA).