Publicado en CCN

Mid- to high-level BPO jobs to be in-demand in the Philippines


The number of mid- to high-complex business process outsourcing (BPO) jobs in the Philippines is forecasted grow to 73 percent by 2022, from the current 53 percent, as artificial intelligence (AI) is set to take over simple tasks. According to the Contact Centre Association of the Philippines (CCAP), the number of BPO jobs in the country is expected to reach 1.18 million by 2022, from 751,000 direct employment in 2016.

“Fortunately, our market globally is growing. And fortunately, the share of the Philippines in the global market will continue to grow. So there’s enough growth for us. We are not also going to decline in terms of industry size. We’re going to keep growing. The contact centre sector, over the next six years, is forecasted to add 70,000 jobs a year,” explained CCAP Chairman Benedict Hernandez in a report by Philippine News Agency (PNA).

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Hola! Mundoccnews somos todos los integrantes que formamos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. Trabajamos desde hace 10 años en esto que nos apasiona, y tuvimos la suerte de recibir el Premio internacional por nuestra labor, World Quality Commitment Management, otorgado por el grupo BID en París, 2016. Le damos la Bienvenida al Blog de Callcenternews y CCN Créditos y Cobranzas