The Department of Veterans Affairs (VA) announced it is opening a Veterans Crisis Line (VCL) call center in Topeka, Kansas, the third such center nationwide, and expects to hire 100 employees to staff the center, located on the campus of VA Eastern Kansas Health Care System.
VCL currently operates two centers in Canandaigua, New York, and Atlanta, Georgia. The new call center, expected to open this fall, will give VCL the additional capacity as VA expands the “automatic transfer” function, Press 7, to its Community Based Outpatient Clinics (CBOCs) and Vet Centers.
“When it comes to preventing veteran suicide, we will do everything we can to make it as easy as possible for veterans to reach us,” said VA Secretary Dr. David J. Shulkin. “The new center in Topeka gives us more feet on the ground and an easier way for Veterans to connect with us when they need us most.”
Somos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. La primera publicación en recibir un Premio internacional por su labor, World Quality Commitment Management 2016, otorgado por el grupo BID en París, 2016.