For the fourth consecutive year, Delta Air Lines (NYSE: DAL) Premium Sales and Service has achieved the J.D. Power Certified Contact Center distinction within the Live Phone channel.
“J.D. Power is one of the leading customer satisfaction research firms in the country and their distinguished Certified Contact Center program validates what our Delta Premium Sales and Service customers who contact us by phone tell us – we provide an outstanding customer experience,” said Charisse Evans, Delta’s Vice President – Reservation Sales and Customer Care.
In order to be certified, the Delta Premium Sales and Service team had to pass an operational evaluation. The evaluation requires brands to have implemented a minimum of 32 out of 40 practices. These cross-industry best practices cover areas like voice-of-the-customer program management, recruiting, training, employee engagement and quality assurance.