Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement


Altitude, today announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions.

The Case Manager solution delivers automated and customized end to end customer engagement workflows. It allows customer service to create, classify and manage cases and activities identified by customer, across channels. Already adopted by leading organizations across Europe, the Case Manager solution by Comways is now available with new Artificial Intelligence features, in a bundled offering with Altitude, that enhances customer experience and contact center performance.

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