Archivos mensuales: noviembre 2017

Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Center


Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centers.

The partnership will mean that joint customers can activate Afiniti’s Enterprise Behavioral Pairing rapidly and efficiently within their Altitude contact center environment. Altitude’s customer interaction management solutions can now be pre-installed with Afiniti’s artificial intelligence solution, which is used to discover, predict and develop knowledge of patterns of interpersonal behavior to pair customers with agents in contact centers, and to significantly improve contact center performance.

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Atento Clear Leader of the Latin American Contact Center Outsourcing Services Market


The contact center outsourcing services market in Latin America attained $9.5 billion in revenues in 2016 and it is expected to grow at a CAGR of 6% through 2022, according to Frost & Sullivan.

In addition to the leadership position in the market at a regional level, Atento is also the market leader in Brazil, Mexico (domestic market), Chile and Peru. When considering just the Latin American domestic demand, Atento extends its market leadership position with 22.9% market share.  In Brazil, the largest market in the region, which accounts for nearly half of the revenues in the continent, Atento’s share reached 24.7% of the total market in 2016.

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España: Arvato Bertelsmann ganador del premio al Mejor Outsourcer 2017


Arvato Bertelsmann ha sido galardonada como Mejor Outsourcer 2017 en los Premios CRC Oro, los más importantes en el sector de la atención al cliente.

Asimismo, la compañía también ha recibido dos premios; en la categoría de Recobro por su servicio a Vodafone y en la categoría de Venta Inbound por el prestado a Orange. Un año más, estos galardones son la muestra del compromiso de Arvato por ofrecer una atención al cliente excelente, apostando por la continua mejora de sus procesos y el desarrollo de sus equipos.

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