Atento Clear Leader of the Latin American Contact Center Outsourcing Services Market
The contact center outsourcing services market in Latin America attained $9.5 billion in revenues in 2016 and it is expected to grow at a CAGR of 6% through 2022, according to Frost & Sullivan.
In addition to the leadership position in the market at a regional level, Atento is also the market leader in Brazil, Mexico (domestic market), Chile and Peru. When considering just the Latin American domestic demand, Atento extends its market leadership position with 22.9% market share. In Brazil, the largest market in the region, which accounts for nearly half of the revenues in the continent, Atento’s share reached 24.7% of the total market in 2016.