The contact center outsourcing services market in Latin America attained $9.5 billion in revenues in 2016 and it is expected to grow at a CAGR of 6% through 2022, according to Frost & Sullivan.
In addition to the leadership position in the market at a regional level, Atento is also the market leader in Brazil, Mexico (domestic market), Chile and Peru. When considering just the Latin American domestic demand, Atento extends its market leadership position with 22.9% market share. In Brazil, the largest market in the region, which accounts for nearly half of the revenues in the continent, Atento’s share reached 24.7% of the total market in 2016.
Somos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. La primera publicación en recibir un Premio internacional por su labor, World Quality Commitment Management 2016, otorgado por el grupo BID en París, 2016.