Work at home Call Center, the future for B2B and B2C interactions

As time passes and technology evolves a home office business model has become more feasible to implement not only in call centers but in any business handling B2B and B2C interactions. Technology and a vast pool of millennial work force has made this model possible for almost every business.

Advantages of having a work at home Business Model

A recent Forrester report estimates that 34% of US companies plan to invest in a home office agent model. This change has been possible due to the new call center technologies that allow agents to make and receive calls using only a computer, a headset and an internet connection. This companies will benefit from reduced operating costs, improved service quality and customer satisfaction while maximizing service level.

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