Publicado en CCN

Work at home Call Center, the future for B2B and B2C interactions


As time passes and technology evolves a home office business model has become more feasible to implement not only in call centers but in any business handling B2B and B2C interactions. Technology and a vast pool of millennial work force has made this model possible for almost every business.

Advantages of having a work at home Business Model

A recent Forrester report estimates that 34% of US companies plan to invest in a home office agent model. This change has been possible due to the new call center technologies that allow agents to make and receive calls using only a computer, a headset and an internet connection. This companies will benefit from reduced operating costs, improved service quality and customer satisfaction while maximizing service level.

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Autor:

Hola! Mundoccnews somos todos los integrantes que formamos el medio digital especializado en la industria de contact centers & BPO más leído del habla hispana. Trabajamos desde hace 10 años en esto que nos apasiona, y tuvimos la suerte de recibir el Premio internacional por nuestra labor, World Quality Commitment Management, otorgado por el grupo BID en París, 2016. Le damos la Bienvenida al Blog de Callcenternews y CCN Créditos y Cobranzas