As time passes and technology evolves a home office business model has become more feasible to implement not only in call centers but in any business handling B2B and B2C interactions. Technology and a vast pool of millennial work force has made this model possible for almost every business.
Advantages of having a work at home Business Model
A recent Forrester report estimates that 34% of US companies plan to invest in a home office agent model. This change has been possible due to the new call center technologies that allow agents to make and receive calls using only a computer, a headset and an internet connection. This companies will benefit from reduced operating costs, improved service quality and customer satisfaction while maximizing service level.