Publicado en CCN

Contact Center Compliance Appoints New SVP of Sales and Business Development


compilanceContact Center Compliance (www.dnc.com) is excited to announce the appointment of John Stanovcak as Senior Vice President of Sales. John Stanovcak brings with him over 12 years of contact center industry knowledge in support of large sales and operations initiatives. He has generated and grown business partnerships for a world-class provider of telecommunications, software, and customer engagement solutions by combining sales strategies, business intelligence, and sales process improvements.  Read more

Publicado en CCN

Enterprise Workforce Optimization – Taking a Closer Look


call-center

Verint Systems (Nasdaq: CRNT) sells software and hardware products for security, surveillance and business intelligence domains to assist clients in analyzing large amounts of data. The company currently has a market cap of $2.07 billion.

Enterprise Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage and analyze omni-channel customer interactions across customer service operations in the contact center, branch and back office. As customer expectations evolve, so must the approach that your organization takes to deliver service. Customers want consistency, whether they use the contact centre, the branch, social media or self-service channels.  Read more

Publicado en CCN

Ciclo de Business Intelligence – Caso de éxito Falabella


falabella2A lo largo de estos años hemos escrito y presentado diversos artículos sobre business intelligence (BI), definiéndolo y destacando sus beneficios. Esta semana damos comienzo a un ciclo de casos de éxito de BI, en esta oportunidad compartimos el primero de ellos: la implementación y el desarrollo exitoso de esta solución en las tiendas Falabella, por la consultora CorpSolutions.   Leer más

Publicado en CCN

Business Intelligence, a certain way towards greater profitability?


Busin1It is true that we are driving the digital age, but it is true that also could be called the era of data. The crux of the issue is what we do with data, how manage it intelligently. Every day thousands of contact centers are trying to optimize their databases, in the majority of cases without success. And one more time calling people who already said that they would not buy or at times where can only leave a message on the answering machine that never will be answered…   Read more

Publicado en CCN

BiyCloud pone a disposición del usuario una de las mejores soluciones BI en modelo SaaS


Nace BiyCloud, la Tienda Online de soluciones QlikView en la Nube para España y Portugal, dirigida a todas las pequeñas y medianas compañías que desean mejorar su eficiencia y productividad con una de las soluciones líderes del mundo en Business Intelligence (BI).  Leer más