Etiqueta: Business

Grupo Unisono abre un contact center en Gijón para dar servicio a Liberbank


El Grupo Unísono, grupo empresarial multinacional líder en contact center, gestión de servicios de consultoría y business process services (BPS), acaba de abrir un innovador centro digital en Gijón para dar respuesta al crecimiento de negocio en la zona norte y a las necesidades…

Work at home Call Center, the future for B2B and B2C interactions


As time passes and technology evolves a home office business model has become more feasible to implement not only in call centers but in any business handling B2B and B2C interactions. Technology and a vast pool of millennial work force has made this model…

Altitude Announces the Appointment of Natalia Bochan as Chief Marketing Officer


Madrid, Spain –  Altitude, a global provider of omnichannel solutions to deliver great customer experiences, today announced that Natalia Bochan has been appointed Chief Marketing Officer. Natalia Bochan’s mission is to develop Altitude’s market positioning in the customer experience market, put customer needs at…

The Valencian Government and Atento present an innovative video chat service for deaf people


The Valencian Regional Government (Generalitat Valenciana) and Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, have presented an innovative citizen relationship service through video…

Essar Concludes Sale of Aegis to Capital Square Partners for US $ 300 Million


AGC Holdings Limited (AGC) Mauritius, a wholly owned portfolio company of Essar Global Fund Limited (Essar Global), has concluded the sale of 100% of its stake in ESM Holdings Limited, Mauritius, which is the holding company of Aegis, a major global outsourcing company, to…

Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age


Atento, the leading provider of customer relationship management and business process outsourcing services in Latin America, and one of the top five providers worldwide, presented its recently created business unit Atento Digital in Spain today. The business unit integrates all of the company’s digital…

Mid- to high-level BPO jobs to be in-demand in the Philippines


The number of mid- to high-complex business process outsourcing (BPO) jobs in the Philippines is forecasted grow to 73 percent by 2022, from the current 53 percent, as artificial intelligence (AI) is set to take over simple tasks. According to the Contact Centre Association…

Contact Center Technology Research Finds Businesses Are Failing to Keep up with Customer Expectations


San Francisco -New research from NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology, reveals that many U.S. businesses lack the contact center capabilities to meet customer expectations. The study, conducted by global market research firm Opinion Matters, exposes significant…

Teleperformance Expands Its Latin American Operations into Peru


Teleperformance (Paris:RCF), the worldwide leader in omnichannel customer experience management, today announced its expansion into Peru. Teleperformance Peru, located in the main financial and business district of Lima, will operate 500 workstations and open this year. “Peru is one of the most attractive countries…

Nixxis is expanding its footprint with the opening of a new office in Turkey


Nixxis, a leading publisher of contact center software, active in 30 countries and with a growth of 20% in 2016, announced today the opening of a new office in Istanbul, Turkey. The new location enables Nixxis to broaden its international presence and supports the…

Business Chat, la gran noticia de Apple para los contact centers


Apple anunció que a partir del año próximo incorporará al sistema iOS la funcionalidad de Business Chat que se integrará con los mensajes y otras aplicaciones. Una gran noticia para los contact centers ya que les permitirá ofrecer a los usuarios de iOS una…

Deloitte’s 2017 Global Contact Center Survey: Omnichannel Customer Experience Dominates Contact Centers’ Future


Contact center executives face challenges with delivering an effortless on-demand experience for customers, while continuing to operate efficiently, results of the third biennial Deloitte 2017 global contact center survey found. The survey, published this week, found that, in a continued trend, customer experience is…

Atento appoints Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil


Atento S.A. announces the appointment of Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil. Prior to joining Atento Brazil, Mr. Velloso served as Atento’s Business Vice President in Mexico, where he was responsible for operations, clients and business development for the…

NAVEX Global Expands Contact Center Operations in Idaho as the Company Continues to Grow


Ore.Leading ethics and compliance software and services company NAVEX Global® today announced that it will expand its operations in Rexburg, Idaho, to meet the demands of the company’s rapidly growing business and expanding global customer base. NAVEX Global is the world’s largest provider of…

Contractor Connection Contact Center Certified by J.D. Power


Contractor Connection® (a division of Crawford & Company) has been recognized for contact center operation customer satisfaction excellence in the live phone channel under the J.D. Power Certified Contact Center Program.SM The Certified Contact Center Program distinction acknowledges a strong commitment by Contractor Connection…

WOS Helps Companies Leverage Contact Centers For Business Success


Workforce Opportunity Services (WOS), the leading non-profit organization geared towards aligning individuals from underserved groups with career opportunities, is aiding corporations in recruiting high-performing contact center agents. While contact centers are an invaluable asset for corporations, they can face numerous obstacles that hinder their…

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