Publicado en CCN

Atento Sets Date for Fiscal 2016 Fourth Quarter and Full-Year Results; Announces Upcoming Investor Event

atentoelmer_10117Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and among the top three providers worldwide, today announced it has set the date for the release of its fiscal 2016 fourth quarter and full-year financial results and its participation in upcoming investor event.

Fiscal 2016 Fourth Quarter and Full-Year Results

The Company will report its fourth quarter and full-year 2016 financial results after market close of New York Stock Exchange (NYSE) on Tuesday, March 21, 2017 and will follow with a conference call and webcast on the same day at 5:00 p.m. Eastern Time to discuss results.

The conference call can be accessed by dialing +1 (877) 407-3982 toll free domestic, UK: (+44) 0 800 756 3429 toll free, Brazil: +55 0800 891 6221 toll free, or Spain: (+34) 900 834 236 toll free. All other international callers can access the conference call by dialing +1 (201) 493-6780 toll free. No passcode is required. Individuals who dial in will be asked to identify themselves and their affiliations.  Read more

Publicado en CCN

Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-driven Market

aegis22Aegis Limited, a global outsourcing and technology services company, today announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc.

Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the Gartner report authored by TJ Singh, Misako Sawai, and Brian Manusama. According to Gartner, Gartner’s Market Guide for customer management business process outsourcing services reviews highly competitive providers.

Sourcing and vendor management leaders can use this guide to select providers aligning to their business needs based on functional, vertical/industry and geographic importance.  Read more

Publicado en CCN

TELUS Finds Success with Cloud Contact Center based on Enghouse Interactive

enghouse33Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today announced the availability of TELUS, which details how they better service business customers with Contact Center: Service Provider (CCSP).

Serving businesses of all sizes regionally and nationally, TELUS, one of Canada’s largest and fastest-growing service providers, maintains a keen awareness of marketplace needs. TELUS noted that mid-sized enterprises had a demand for custom solutions, but lacked the IT expertise to integrate and then manage these solutions onsite.  Read more

Publicado en CCN

Qualfon Contact Center in the Neighborhood, an Emerging BPO Model “Making Lives & Business Better”

qualfrostQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper.

An Emerging Model in BPO: The Contact Center in the Neighborhood explores how Qualfon’s innovative strategy in Manila, Philippines is making lives and business better by cultivating a culture of employee engagement that drives competitive advantage through lower attrition and absenteeism and higher performance. Read more

Publicado en CCN

Clarity Connect™ cloud contact center solution for Office 365 and Skype for Business is now available

sin-tituloClarity announced the launch of its new Clarity Connect™ cloud contact center solution for Office 365 and Skype for Business today. Clarity Connect clients can now gain all the advantages of a cloud contact center while still taking advantage of their investments in Office 365 or Skype for Business.

“Clarity Connect is the most significant and fully-realized cloud contact center solution for Office 365 available on the market,” said Jon Rauschenberger, CTO of Clarity. “No other vendor can provide the full-featured functionality of Clarity Connect with the seamless interaction with Office 365 and Skype for Business.”  Read more

Publicado en CCN

Clarity Connect Listed by Gartner as Representative Vendor in Skype for Business Contact Center Industry


Clarity Connect has been identified as a representative vendor in the Skype for Business contact center industry according to Gartner’s recent , “We are excited that Gartner listed Clarity Connect as an offering in the Skype for Business contact center industry,” said Jon Rauschenberger, CTO at Clarity. “Years ago, we invented the first native contact center product for Lync, and have long known Skype for Business is a great platform for contact centers. It’s great to finally see substantive research published for this growing and important market.”    Read more

Publicado en CCN

TOP 10 Motivational Reasons Why Call Center Business Must Have Cloud Software


Motivation is the reason to move from better to best, good to well, inspiration to inspiring, being leading to become leader and outdated to update. Call center is a place where customers vary for finding not less than but more than best. Call center is place where your agents represent your business and their hospitality reflects your services.

Let ‘s have a look on premise call center software, where executives installed programs and applications to run premise software and save their files in their system or built in server in their premise system. But, cloud software is best for them who are not interested to expand their premise system and to invest on it.  Read more

Publicado en CCN

Genesys in bid to buy Avaya’s call center business – sources


Genesys Telecommunications Laboratories Inc., a U.S. provider of call center software, is in talks to acquire the contact center business that its peer Avaya is hoping to sell for more than $4 billion, according to people familiar with the matter.

The deal would create a call center technology powerhouse in the face of intensifying competition from Cisco Systems Inc., Huawei Technologies Co Ltd and Mitel Networks Corp. The sale would also see Avaya, one of the world’s biggest providers of telephony systems, shed a major art of its business to cope with its debt pile, which has grown to $6 billion.  Read more

Publicado en CCN

Bridging the Leadership Gap

colaboracioninToday’s business environment demands so much from our frontline managers as the fast-paced turnover of systems, processes, technology, and resources take more than just the regular management skills. As it is, the current and future success of an organization depends on a workforce where everyone recognizes that their responsibilities go beyond skills and titles. Read more

Publicado en CCN

LBMC Bolsters Commitment to Client Experience and Strategic Growth through Executive Leadership Appointments

LBMC Leisa Gill

LBMC, one of the Southeast’s largest accounting and business consulting firms, today announced executive leadership appointments meant to bolster strategic initiatives centered around client service and company growth. To achieve this, the company, which recently surpassed 500 total employees, has named veteran employee Leisa Gill to a newly created role as Director of Client Experience, and brought in Suzanne Reed as the Director of Marketing. Read more

Publicado en CCN

Filipino Workforce: The IT-BPM Industry’s Perfect Fit


The Philippines has already directly employed 1.2M last 2015 and this year is on path to pave the way for an easier journey towards achieving the 1.3 million jobs target by 2016. IBPAP (IT & Business Process Association of the Philippines), recently shared in media that the industry is very well on track to hit or even exceed the goals set under the 2010-2016 Industry Roadmap, bringing in $25 billion in total revenues by 2016. A big contributing factor to this successful growth of the industry is the people itself. Read more

Publicado en CCN

Atento Recognized as Socially Responsible Company for the Fourth Year in Peru


Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing (CRM/BPO) in Latin America and one of the three largest providers worldwide, was awarded with the Socially Responsible Company (SRC) certification by Peru 2021 the leading Corporate Social Responsibility organization in the country. This is a tribute to its high standards in working conditions, business ethics, engagement with the community and environmental protection. This is the fourth time Atento has been awarded this certificate in Peru and it is the only company in its sector to hold it.  Read more

Publicado en CCN

Thailand’s Krungsri leverages on Avaya technology to manage higher call volumes


Krungsri, one of the fastest-growing financial institutions in Thailand, has implemented Avaya best-in-class business communications systems with advanced Interactive Voice Response (IVR) technology in its contact centre to transform its customer experience. With digital banking channels growing at an exponential rate, connecting with the always-on, always-connected, mobile-first younger generation is essential for growth and business continuity for any financial institution. According to a global research report commissioned by BT and Avaya in 2015, 82% of consumers today say it should be easy to contact organizations by all channels. Read  more

Publicado en CCN

Virtual Call Center launches mobile application


Virtual Call Center has launched a new mobile application to support business calls for sales and customer relations staff, the company said. This app supports documenting, tracking, advancing and following up business calls in turn making sales and customer relations more effective and productive.

The key to the new app, as in the case of VCC Pay, VCC´s phone-based bank card payment system, is secure data handling. The mobile app does not store any data whatsoever related to calls labelled “private”. Call details from the data base can be further filtered and exported, and the system is able to create a list of scheduled calls and their call times. The call can subsequently be launched directly from any mobile device´s screen when the reminder shows up.  Read more

Publicado en CCN

Connect First Launches Reporting Studio with Lifetime Data Storage


Connect First has announced the launch of Reporting Studio, a reporting tool that enables users to monitor contact center performance.  Reporting Studio empowers users to make critical contact center operations decisions with accuracy.  Customizable tools allow users to measure performance, gain operational insights and improve KPIs. To accompany the product launch, the cloud based contact center software company announced unlimited data storage to provide customers additional protection and business opportunity. The company now stores all data for the lifetime of customerRead more

Publicado en CCN

IBM and SAP Announce Plans for Major Investments to Drive Clients’ Digital

transformacion_digital IBM (NYSE: IBM) and SAP SE (NYSE: SAP) today announced plans across both companies to drive the modernization of clients’ systems and processes and accelerate them into the digital economy. Specifically, the companies plan to co-innovate solutions that increase customer value through cognitive extensions, enhanced customer and user experiences, and industry-specific functionality — all enabled with SAP Business Suite 4 SAP HANA (SAP S/4HANA) software, available on premise and in the cloud.  Read more