Etiqueta: businesses

DialogTech/Amazon Connect Integration Helps Contact Centers


DialogTech Integrates with Amazon Connect to Help Contact Centers Convert More Callers to Customers — New Integration Allows Customers to Grow Revenue and Reduce Churn by Using Insights on Inbound Callers to Provide Better Customer Experiences CHICAGO — Dec. 14, 2017 — DialogTech, the…

Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses


Vonage, a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s industry-leading contact center technology, delivers an…

Profiting from Mobile Engagement in the Contact Center


Telecom resellers in the contact center space are well-versed in how omnichannel communication has been addressed thus far:  Businesses have tried to accommodate omnichannel customer engagement by implementing social media channels in addition to their voice-based customer service offerings. This has left those end-companies jumping…

Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil


Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A. (NYSE: ATTO), one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and…

Genesys and InfoArmor Show How to Move to a Cloud Contact Center in 3 Easy Steps


Genesys, the market leader in omnichannel customer experience and cloud contact center solutions, is hosting a live webinar on October 26 that provides a blueprint for businesses looking to migrate to a contact center as a service solution. Presenting an insider view of his…

Cisco, Salesforce enter strategic alliance


Cisco and Salesforce entered into a strategic alliance through which they will offer integrated products to businesses. The two companies will jointly develop and market products that join Cisco’s collaboration, IoT and contact centre platforms with Salesforce Sales Cloud, IoT Cloud and Service Cloud….

Teleserve Announces Corporate Rebranding, Changes Name to Boomsourcing


Teleserve is proud to reveal its new name and brand: Boomsourcing. Jacob Munns, current CEO of Teleserve, will continue this role in the new company. The name Boomsourcing was specifically chosen to reflect what our company does. We help businesses go boom. Boomsourcing helps…

SugarCRM Names Winners of Its Global Partner Awards at SugarCon


SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable CRM solution on the market, announced the winners of its 2015 Global Partner Awards during a ceremony at SugarCon, the company’s annual conference for customers…

GBPA Partnership to Boost Employability of Grand Bahama Graduates‏


Executives of The Grand Bahama Port Authority Limited (GBPA) have partnered with the local Call Centre operator, Island Outsourcers, a subsidiary of iTelBPO Solutions out of Jamaica, to prepare hundreds of future Grand Bahama graduates for employment and future careers in the island’s Call…

Hallmark Business Connections Announces Innovative Customer Service Solution for Businesses


Hallmark Business Connections, the business-to-business subsidiary of Hallmark Cards, Inc., is proud to announce the release of the company’s new customer care solution for businesses. Designed to amplify the customer experience and empower contact center employees, the innovative program helps associates create meaningful connections with…

Ameyo Launches New Cloud Contact Center Software for Emerging Businesses in India


Ameyo, a leading provider of contact center technology and services integrations expert, announced the launch of Ameyo Emerge  – a powerful new cloud offering that helps businesses to integrate seamlessly across channels. With Ameyo Emerge, emerging businesses such as hyperlocal mobile app aggregators, hyper-local marketplaces,…

VoiceNation Releases Revolutionary Open Source Live Answering Software Georgia CALLS is an Early Adopter


VoiceNation, the industry leader in live answering and virtual receptionist services, is setting a new standard for the telecommunications industry with their recent release of revolutionary answering service software, OpenAnswer. One early adopter of the software is Georgia Center For Abundant Living Life Skills…

Global DMS Puts the Value in ‘valuation’ with Fast Customer Service from NewVoiceMedia


Real-time insight, automatic routing and call logging streamline end-to-end customer service NewVoiceMedia, a global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Global DMS, a leading provider of web-based, compliant real estate valuation software, has…

Preact Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Rapid Growth


Preact today announced it has joined Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. Now businesses using Desk.com can use Preact to increase agent efficiency by providing visibility to customer actions both before and after they file a ticket…

Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America


Santa Clara, Calif. – Avaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.   Read more

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