Etiqueta: call centre

Derby call centre creates 50 jobs


Derby-based call centre Webhelp will be creating 50 new jobs, after signing a deal with the Co-op.Having secured a deal with the Co-op Group Facilities Team, Webhelp will act as its national operations centre. The new service will focus on a combination of voice,…

‘Sell to them or you will lose your job’: Call centre employees for big banks reveal upsell pressures


Employees say customer calls for help used as opportunities to load them up with more debt. No matter the reason a customer calls a bank’s hotline — online banking trouble, stolen credit card, bill discrepancy — call centre employees say their job could be on…

The contact centre in 2017


People love lists, and it seems the contact centre industry is no exception. The dawn of 2017 saw it tabulating topics and issues expected to be important in the year ahead. US web site CCW Digital, which claims to be the most significant community,…

Call centre as career options


Call centre is a common word for many of us as young people in metros have experiences of working in various call centres. Now, we need to know what is this all about and how one can be involved with this. All of us…

Hyperwallet to offer 24/7 call centre support


Hyperwallet, a leading global payouts provider to millions of independent workers, today revealed that it will begin offering 24/7 contact center support early next year. The new schedule will allow English- and Spanish-speaking payees to connect with a Hyperwallet support representative by phone or…

SVP Media Response, UK’s Leading Call Centre, Open Stunning Offices in Manchester


The innovative and unique call centre is branching into the Northern Powerhouse, with new offices opening in MediaCityUK, Manchester on 27th October 2016. RSVP is expanding its 370 seat base in London Docklands by employing an additional initial staff base of 50 agents in…

Baja California: Aumentan 150% call centers en la región


El Clúster Baja Contact Center, mismo que agrupa a empresas del sector servicios mediante call centres, informó que ha mostrado un crecimiento entre 2015 y lo que va de 2016 de un 150% en promedio; que de acuerdo a las proyecciones se mantendrá para…

Bosch opens first Mobility service centre in Japan


Bosch has announced it is entering the Japanese market for mobility services through the opening of its first service centre in Shiki, 30 km north of Tokyo. Operations will commence by year-end and the service center is expected to create approximately 50 jobs by…

BTRC opens call centre to deal with customer complaints


The Bangladesh Telecommunication Regulatory Commission has opened its official call centre to allow customers to lodge complaints about telecoms service quality. Customers can dial 2872 between 09:00 hrs and 17:00 hrs to get assistance, The Daily Star reported. If users find no remedy of…

Dubai Health Authority call centre now functional round-the-clock


Al Rahoomi said: “We have extended our working hours from March this month and the main reason to improve customer satisfaction and help address customer queries. Customers can call us regarding any of their queries with regard to DHA services including licensing and regulation,…

NBR plans to launch TCLs to meet queries on new VAT law


The call centres will work to help and encourage VAT payers in transition to new automated online system from the existing manual paper-based system – The new Value Added Tax and Supplementary Duty Act, 2012 will come into effect from July, 2016 where VAT…

Tamil Nadu CM Jayalalithaa launches ‘Amma Call Centre’


The ‘Amma Call Centre’, which will work all through the year, was launched by the Chief Minister here through video-conferencing. In an initiative aimed at quick delivery of government services, Tamil Nadu Chief J Jayalalithaa on Tuesday launched a round-the-clock call centre for ensuring…

BT hires 1,000 UK call-centre staff in pledge to improve poor customer service


BT is bringing 1,000 call centre jobs back to Britain as part of an £80m bid to improve its poorly-rated customer service operations. The company, which has 72,000 employees, has used call centers in Bengaluru and Delhi since 2003, but is moving operations back…

City University London virtualises telephony and contact centre systems


City University London has moved its entire telephone system and contact centre into the cloud after deploying a virtualised communications platform from supplier Mitel. With a student body of more than 19,000 and 2,000 employees, spread across 23 different sites and generating around 5,000…

Topic trends contact center 2016


The annual prediction season is upon us. No matter what your interest or industry, chances are some industry observer, research body or executive with a penchant for self-promotion will venture some forecasts for the forthcoming 12 months. Here’s a handful relating to contact centres….

Petroleum Minister launches ‘1906’ LPG helpline


Minister of State (Independent Charge) Petroleum & Natural Gas, Dharmendra Pradhan in a programme held in New Delhi yesterday launched ‘1906’ round-the-clock LPG Emer-gency Helpline for enhanced customer safety and con-venience. The number ‘1906’ is a call-centre based service, available all over India to…

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