Etiqueta: clients

Atento recognized as one of the Best Companies to Work for in Brazil in 2017


Atento S.A., has been recognized for the 5th year as one of the Best Companies to Work for in Brazil, according to Great Place to Work®. The company has stood out by investing in people, one of its strategic pillars, and by building a…

Atento Extends Partnership in Brazil with Itaú


Atento today announced it has extended its partnership in Brazil with Itaú, a leading financial institution in the region. Alejandro Reynal, Atento´s Chief Executive Officer, commented, “Itaú has been a valued client of Atento’s for many years and we are pleased to expand the…

TeleTech Positioned as a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO


TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced that Gartner has positioned the company as a Leader in the Magic Quadrant for Customer Management Contact Center BPO, Worldwide for the seventh consecutive time. The report,…

“Guatemala is becoming the best nearshore destination of Central America and the caribbean for the BPO industry”


Today in Guatemala there is 60,000 agents in the BPO industry, presence of big national and international companies, services exported to the United States, Canada, Mexico, the caribbean and Spain. Its industry is highly organized and along with the local government the goal is…

Latin American Contact Center Service Providers Seek New Business Models to Remain


Major contact center service providers (CCSP) in Latin America have realized that cost-based competition, reflecting a cost-reduction value proposition, represents an unsustainable business model with decreasing profit margins. As such, many providers are moving toward strategic high value-added services offerings through diversifying their service…

Enghouse Systems Acquires Presence Technology


Enghouse Systems Limited (TSX:ESL) announced today it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Headquartered in Barcelona,…

SVP Media Response, UK’s Leading Call Centre, Open Stunning Offices in Manchester


The innovative and unique call centre is branching into the Northern Powerhouse, with new offices opening in MediaCityUK, Manchester on 27th October 2016. RSVP is expanding its 370 seat base in London Docklands by employing an additional initial staff base of 50 agents in…

Arvato and Blue Prism partner to bring Robotic Process Automation to local government


Global business outsourcing provider Arvato has entered a strategic partnership with Blue Prism to offer Robotic Process Automation (RPA) to help councils deliver back-office transformation. The partnership will see Arvato use the cutting-edge automation software to provide local authorities with an end-to-end solution of…

Crescent Wealth capitalizes on cloud technology to transform customer experience


NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Crescent Wealth has transformed its customer experience with its ContactWorld for Service solution. Crescent Wealth is an ethical-Islamic super and investments’ firm offering…

LBMC Bolsters Commitment to Client Experience and Strategic Growth through Executive Leadership Appointments


LBMC, one of the Southeast’s largest accounting and business consulting firms, today announced executive leadership appointments meant to bolster strategic initiatives centered around client service and company growth. To achieve this, the company, which recently surpassed 500 total employees, has named veteran employee Leisa Gill to…

IBM and SAP Announce Plans for Major Investments to Drive Clients’ Digital


IBM (NYSE: IBM) and SAP SE (NYSE: SAP) today announced plans across both companies to drive the modernization of clients’ systems and processes and accelerate them into the digital economy. Specifically, the companies plan to co-innovate solutions that increase customer value through cognitive extensions,…

Frost & Sullivan Applauds West Corporation’s Excellence in Managing Large-scale, Complex, Mission-critical Communications and Contact Center Environments


An increasing number of larger businesses are moving their communications to the cloud as cloud technologies and business models mature. West is uniquely positioned to take advantage of this significant opportunity due to a diversified solutions portfolio; strong expertise in cloud-based, mission-critical communication solutions;…

IBM Builds On Growing Social Business Momentum with New Clients and Services


 IBM (NYSE: IBM) today announced continuing momentum for its social business offerings with clients around the world ushering in the next era of collaboration with IBM Verse and Connections. IBM also announced expanded capabilities in its collaboration portfolio with new innovations that make it easier for…

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