Etiqueta: Customer Service

Andreucci: “Pensar que WhatsApp va a resolver todo automáticamente es erróneo, la carta fuerte son las personas”


Semanas atrás se lanzó con bombos y platillos WhatsApp Business con la promesa de revolucionar la atención a los clientes. Intuimos que como en muchos casos ocurre, las expectativas son más altas que los resultados finales, por eso quisimos consultar una opinión experta en…

Konecta Argentina es el nuevo partner de Banco Hipotecario en customer service


Konecta Argentina, empresa especializada en brindar servicios de BPO y contact center a clientes nacionales e internacionales, es el nuevo partner de Banco Hipotecario, entidad a la que brindará servicios de atención y venta a clientes. La nueva operación se implementará desde Resistencia, Chaco,…

Ozonetel’s CloudAgent announces partnership with Zendesk


Leading cloud communication company, Ozonetel on Monday announced an integration with cloud-based customer service software company, Zendesk. “The integration brings about improved customer experience with support executive accessing customer data instantly,” said CEO, Ozonetel Communications, CSN Murthy. “The enterprises can have complete contact center…

“El 2018 será un año donde continuaremos con sostenido crecimiento”


Hace 10 años, nuestra compañía, líder en México, llegaba a la Argentina, para prestar un novedoso servicio de venta y customer service. Poco a poco, el call center fue cobrando identidad y vuelo propio, cuando llegaron nuevos clientes, y más posiciones de trabajo.  Así,…

RTA Call Centre receives one million calls in first half of 2017


The Roads and Transport Authority (RTA) in Dubai revealed that its Call Center (8009090) had received 1,184,100 calls during the first half of 2017 at a response rate of 11 seconds per call, which compares well with the planned response period of 20 seconds…

China Guangfa Bank Credit Card Center Cuts Collection Costs and Improves Customer Service Using FICO Solution


Guangfa Bank Credit Card Center (CGB Credit Card Center) is using FICO® Customer Communications Services (CCS) to help reduce its cost of collections and improve customer service across its credit card portfolio. More than a year after the rollout, the business unit has managed…

Seminario COPC de Monitoreo de la Experiencia del Cliente, de los Ingresos y los Costos


Este Seminario tiene como principal objetivo brindar la metodología y mejores prácticas necesarias para que el personal que ejecuta el Monitoreo de la Experiencia del Cliente, de los Ingresos y los Costos pueda evaluar cada contacto alineado con la mirada del cliente y del…

BCA provides chat-based assistant as alternative to call center


Private lender Bank Central Asia senior vice president I Ketut Alam Wangsawijaya has said that VIRA, the company’s chat-based virtual assistant introduced in February, has started to attract more customers because of its faster response time compared to the bank’s conventional call center. Since…

Chevrolet awarded for its social media customer service solution, developed by Atento, in the southern region of Latin America


During the 2017 edition of the LATAM Awards for best organizations in customer experience services and solutions in Latin America, Chevrolet and Atento S.A. (NYSE: ATTO) received the highest regional recognition for customer management, LATAM Gold for Best Business to Customer Strategy, for its…

Contact Break: El cliente, ¿Siempre tiene razón?


Esta semana en Contact Break, analizamos la mítica frase: “El cliente tiene razón”, sobre la cual se ha asentado el customer service tal como lo conocemos. Nos preguntamos si esto es realmente así y si existe otro posible enfoque sobre el tema.

CTIntegrations Announces CT Suite™ R3 for the Contact Center


CTIntegrations LLC, a leading software development and system integration company focused on the contact center, is pleased to introduce the latest major release of its innovative CT Suite™ software platform. CT Suite Release 3 is a web client solution that provides contact center agents with…

Contractor Connection Contact Center Certified by J.D. Power


Contractor Connection® (a division of Crawford & Company) has been recognized for contact center operation customer satisfaction excellence in the live phone channel under the J.D. Power Certified Contact Center Program.SM The Certified Contact Center Program distinction acknowledges a strong commitment by Contractor Connection…

Etihad group opens Belgrade call centre for partner airlines


Etihad Aviation Group, the parent of the airline, has opened a customer service centre in Belgrade for its network of carriers. Its Etihad Airways Partners Shared Services unit will initially employ 200 Serbian nationals to handle reservation and ticketing services, including sales and loyalty…

QPC to rollout new workforce management system for Service SA


QPC has begun the rollout of a new telephony and workforce management system for Service SA. The platform is based on Genesys PureConnect powered by Customer Interaction Center (CIC). It will serve the agency’s 20 customer service shopfronts as well as its central contact…

GNG Contact Call Centers Certified by J.D. Power


Georgia Natural Gas (GNG) has been recognized for contact center operations customer satisfaction excellence in the live phone channel under the J.D. Power Certified Contact Center Program.SM   The Certified Contact Center Program distinction acknowledges a strong commitment by GNG’ contact center operations to provide…

Freeman Contact Center Recognized For Providing an Outstanding Live Phone Channel Customer Service Experience for Seventh Consecutive Year


Freeman, the leading global provider of brand experiences, is pleased to be recognized for Contact Center Operation Customer Service Excellence with its live phone channel for a seventh consecutive year under the J.D. Power Certified Contact Center Program SM. The Certified Contact Center Program…

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